Grinfinity Aligners (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or use our services.
This Policy is in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), and applies to users in India.
1. Information We Collect
We may collect the following information from you:
Sensitive Personal Data/Information (SPDI): Medical or dental history, oral scans, photographs, treatment records, and prescriptions.
Payment Information: Credit/debit card details, UPI, net banking (processed through secure payment gateways).
Technical Information: IP address, browser type, device details, cookies, and usage data.
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2. How We Use Your Information
Your information may be used for:
Providing and managing aligner treatment services.
Processing orders, payments, shipping, and delivery.
Communicating with you regarding updates, reminders, and support.
Improving our services, website, and user experience.
Compliance with legal, regulatory, and professional obligations.
Research and analytics (using anonymized data).
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3. Disclosure of Information
We may share your information with:
Licensed dentists/orthodontists for treatment planning and supervision.
Third-party service providers (e.g. payment processors, logistics, IT hosting).
Government authorities or law enforcement agencies, if required by law.
Business partners, affiliates, or successors in case of a merger, acquisition, or restructuring.
We do not sell or rent your personal data to third parties.
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4. Data Security
We implement reasonable security practices including encryption, firewalls, and restricted access to safeguard your personal and medical data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
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5. Data Retention
We retain your personal and medical data only for as long as necessary to provide services or as required by applicable Indian laws.
Medical records may be stored for the statutory period mandated by the Dental Council of India or other healthcare regulations.
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6. Your Rights
As a user in India, you have the right to:
Access the personal information we hold about you.
Correct inaccuracies in your data.
Withdraw consent for processing (subject to legal and contractual obligations).
Request deletion of personal information (except where retention is required by law).
To exercise these rights, please contact us using the details below.
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7. Cookies and Tracking
Our website uses cookies and similar technologies to enhance browsing, measure performance, and provide personalized content. You may disable cookies in your browser settings; however, some website features may not function properly.
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8. Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children without parental consent.
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9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. Continued use of our website or services after updates constitutes acceptance of the revised Policy.
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10. Contact & Grievance Officer
For any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact:
